Consultancy – Sun Mobility Insurance and Claims Services Limited

Transport Claim Consultancy

Transport operators all have different risk management policies. Some choose not to buy insurance but to retain all risks; Some do not have self controlled liability insurance, for being part of a worldwide insurance program. Immediate claim handling support to these operators are remote. Yet, every minute if not second is counted in forwarding operations and more so in dealing with claims. The difference between a timely and untimely handled claims could be day and night. A well managed claim handling not only contains potential loss but also releases productive staff time.

The professional claim handling team at SMIC is a handy resource at disposal for the freight industry. Depending on your need, SMIC Claim Consultancy is available in the following forms:-

ACR

Annual Claims Retainer

ACR provides annual claim handling support, most appropriate for use by operators with no insurance, or without immediate access to the support of a worldwide insurance program. For an annual fee, you can leave your claim handling work to better hands, and free your senior staff for revenue generation instead of time consuming claim handling.

SOS

Special Occasion Support

The service is for dealing with special claim occasions, sudden outbreak of big claims, most appropriate for use by operators who prefer to pay claims handling service on case by case basis.

See the following classic examples where SMIC professional claims team has added value.

12/10/2004

"Jiu Lian Shan" collision with "Jin Cheng Shan"

Our client was a forwarder that had issued its HBs/L for seven shipments from Hong Kong to Mawei. The carrying vessel “Jiu Lian Shan” sank into the sea together with all the cargoes after the collision. Our client as carrier under its HBs/L received the cargo total loss claims of more than USD300,000.

In the end, we successfully declined all the cargo claims for our client based on the liability exemption provisions as contained in the Hague Visby Rules, and our client did not need to pay anything in this cargo loss claim case.

3/3/2010

Fire in Join Leader Godown

There was a fire incident in the above warehouse in Hong Kong leading to all the cargoes and the warehouse were totally damaged. Our client was a forwarder, and it stored its customers’ cargoes in the warehouse.

It received cargo total loss claims of more than USD1,000,000 after the fire incident. In the end, we successfully rejected all the cargo claims for our client based on the Hague Visby Rules and our client’s contract terms, and our client did not need to pay anything in this cargo loss claim case.

Decade of SMIC effort has enhanced the freight industry’s awareness of the importance of transport document as the first and foremost key protector against any odds.

Transport documents with clear, reasonable, up to date and well constructed terms provide a set of rules unambiguous to the shipper as well as to the transport operators. These would make any transport dispute easier to settle than otherwise.

We blended our in-house expertise with input from lawyers to review and update various “Rules of the Transport Game”. Well-drafted transport documents are the first layer of protection for any transport operators. They also make any operation more insurable, cut out unnecessary legal costs in case of unavoidable litigation, enable fast turnaround of any handling of claims for your goodwill, and more importantly your customer’s satisfaction.

For only a very reasonable fee, SMIC can bring your transport documents to the forefront.

Click to preview SMIC Sample Transport Documents.

Periodic reviews of your transport documents are necessary to avoid disastrous claims.

Act now to contact (852) 2299 5566, or gm@smicsl.com to find out how SMIC could enhance your competitive edge.